Managing a small IT Department is NOT easy.

IT Guardian (ITG) specialize in providing expert resources for small to mid-sized IT Departments to help achieve operational excellence and manage risk.

Typical ITG clients are organizations with between 100 and 1,000 computers with less than five employees in their IT Department.

ITG provides the people, process, and technology to help small tech teams deploy, manage, and support critical business systems.

ITG’s Co-Managed IT services can provide turnkey solutions for the most common IT Management and Support challenges.

A lot has changed in the IT Management world over the last ten years. It is now a mature industry with established best practices and service delivery standards for all aspects of technology adoption. However, designing and building the infrastructure, systems, and processes to provide best-in-class IT Management and Support can be a real challenge.  Many small IT Departments struggle with this added workload due to limited funding, staff, and a general lack of resources.

The good news for your overworked IT team is that they do not need to reinvent the wheel.  ITG does NOT want to be inventing custom solutions when there are well-established standards and frameworks readily available.

ITG can deploy a fully functional IT Management platform including service management oversight, network engineering, and operations, network monitoring, ticketing and helpdesk, SOP & documentation systems.

Free up your management staff and your valued technical staff and help jump-start your Technology Management systems.

Services Include - Virtual CIO, IT Management, Network Operations, Engineering, Cyber Security, Regulatory Compliance, Service Management, Help Desk and Onsite Services

ITG CAN PROVIDE A COMPLETE IT MANAGEMENT PLATFORM or add just the tools you need.

Helpdesk Ticketing System

Manage IT incidents, problems, and projects in the most efficient way possible. From incident triage to long-term problem management deploy your IT team based on scope and severity. Get the right people in the right place at the right time.

RMM System

Gain control of asset management, software deployment, patching, and remote helpdesk by delivering service via industry-standard tools and best practices.

 Alerting and Monitoring System

Create and sustain a proactive monitoring posture. Every minute counts. Designing proper monitoring strategies that leverage industry standards and solutions can be a force multiplier.

Security & Vulnerability Monitoring

Leveraging state-of-the-art technologies and years of experience we help you develop and deploy a comprehensive security plan that is centrally managed, monitored, and maintained by your IT staff.

Secure Documentation Portal

Good documentation is more than a list of assets. It is process, procedures, and workflow. Either via our tools or yours, we will help you get on track.

Change Monitoring System

The systematic approach to applying changes into your IT environment. Having the tools and experience to measure and apply new technology is a key pillar to long-term organizational success.

IT Management Portal

Key Performance Indicators (KPI), service trends, and budgeting are all key pillars of good IT management. Whether it is an existing team, a contracted vendor, or a hybrid model, we can help you put those assets in the absolute best position to succeed.

Ongoing Coaching & Accountability

Weekly, monthly, and quarterly sessions to be sure things stay on track and best practices remain in place.